The Sales Order Processing and Tele-Sales system provides multi-user facilities for order entry without the need for operators to be aware of customer account numbers or product codes. The facilities available provide for orders to be entered in either of two modes. The first method (which we call the Scheduled Orders system) assumes that a contract to supply exists between the company and the customer in which the concept of a product availability list exists which contains a sub-set of the products that the customers can order. The availability list is then used to control the sequence and range of products ordered.
The second approach (Miscellaneous Orders) allows for order items to be entered in a random manner from the full range of products the company has available to the particular customer concerned.In addition to entering orders manually, ISSAC provides facilities to process orders received electronically via EDI (Electronic Data Interchange) and directly from Caterpoint the NWS Internet ordering system.
All styles of orders entry generate picking notes and subsequently dispatch notes which form the basis of entries to the Sales Accounting system.