Open A Windows command prompt from the Start menu:




Ping Test

Ping the e-fresh.co.uk server and save the results to a text file:



This will give you a text file which contains something similar to this:

Pinging efoods.e-fresh.co.uk [78.40.112.67] with 32 bytes of data:



Reply from 78.40.112.67: bytes=32 time=35ms TTL=53

Reply from 78.40.112.67: bytes=32 time=30ms TTL=53

Reply from 78.40.112.67: bytes=32 time=36ms TTL=53

Reply from 78.40.112.67: bytes=32 time=35ms TTL=53

Reply from 78.40.112.67: bytes=32 time=35ms TTL=53

Reply from 78.40.112.67: bytes=32 time=36ms TTL=53

Reply from 78.40.112.67: bytes=32 time=33ms TTL=53

Reply from 78.40.112.67: bytes=32 time=35ms TTL=53

Reply from 78.40.112.67: bytes=32 time=35ms TTL=53

Reply from 78.40.112.67: bytes=32 time=36ms TTL=53



Ping statistics for 78.40.112.67:

    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 30ms, Maximum = 36ms, Average = 34ms


Traceroute Test

Trace the route to the e-fresh.co.uk server:



This will produce a file containing something like this:

Tracing route to efoods.e-fresh.co.uk [78.40.112.67]

over a maximum of 30 hops:



  1    <1 ms    <1 ms    <1 ms  rt1 [10.0.99.254]

  2     9 ms     9 ms     9 ms  84-45-186-233.no-dns-yet.enta.net [84.45.186.233]

  3    30 ms    29 ms    39 ms  birch.dsl.enta.net [84.45.242.67]

  4    35 ms    30 ms    26 ms  vlan4001.global-switch.dsl.enta.net [84.45.242.65]

  5    31 ms    23 ms    33 ms  gi3-8.telehouse-east.dsl.enta.net [84.45.242.50]

  6    19 ms    28 ms    30 ms  te5-2.telehouse-east.core.enta.net [62.249.192.121]

  7    29 ms    31 ms    29 ms  te4-3.global-switch.core.enta.net [87.127.236.82]

  8    31 ms    29 ms    54 ms  te4-3.telehouse-north.core.enta.net [87.127.236.41]

  9    32 ms    79 ms    54 ms  te4-1.man.core.enta.net [87.127.236.110]

 10    31 ms    37 ms    38 ms  manap.net [212.121.34.66]

 11    38 ms    35 ms    33 ms  195.69.93.10

 12    38 ms    38 ms    37 ms  78.40.112.67



Trace complete.


What Now?

You will need to copy and paste the contents of the pingtest.txt and the tracetest.txt into an email and send them to the support email address you were given for this purpose.